Terms & conditions

1. About these terms

These terms apply to all bookings, treatments, packages and promotions at WOW Clinic, and to the use of our website. By booking with us, you agree to these terms.

2. Bookings and deposits

• All appointments are booked through Fresha.
• A deposit is required to secure your booking. Your deposit is put towards the cost of your treatment on the day.
• Please arrive on time. If you arrive late, your treatment may need to be shortened so that other clients are not affected, and the full price will still apply.

3. Cancellations, rescheduling and no-shows

• We require at least 24 hours' notice to reschedule or cancel an appointment.
• If you cancel on the same day, or do not attend your appointment, your deposit will be forfeited.
• If you do not attend an appointment that is part of a package, that session will be forfeited and deducted from your package.
• We understand emergencies happen. Please contact us as early as possible.

4. Consultations and suitability

• Some treatments require a consultation or a skin assessment before treatment. Your therapist will check your medical history and suitability, and may decline or postpone a treatment if it is not safe or suitable for you.
• It is important that you tell us about your full medical history, medications, pregnancy or breastfeeding, and any changes to your health. We are not responsible for reactions resulting from information that was not disclosed.
• Clients under 18 must have consent from a parent or guardian, and some treatments are not available to under 18s.

5. Results

Results vary from person to person and are not guaranteed. The number of treatments needed depends on your skin, your goals and how you follow your aftercare.

Before and after photos on our website and social media show individual results only.

6. Prices, packages and promotions

• Prices are in Australian dollars, include GST and may change without notice. The price at the time of booking applies.
• Packages and courses are valid for 12 months from the date of purchase unless stated otherwise, and are for the person who purchased them.
• Promotions and special offers are available for a limited time, cannot be combined with other offers unless stated, and may have extra conditions, such as being for new clients only.
• Packages and promotions are non-refundable and non-transferable, except where required under Australian Consumer Law.

7. Refunds

We do not offer refunds for change of mind or for treatments that have been performed. Nothing in these terms excludes your rights under the Australian Consumer Law. If you have a concern about a treatment, please contact us so we can help.

8. Website information

• Information on this website is general in nature and is not medical advice. Always speak with your therapist or a medical professional about your individual circumstances.
• All content on this website, including text, images and design, belongs to WOW Clinic unless stated otherwise and may not be copied without permission.
• Our website links to third-party websites, such as Fresha. We are not responsible for the content or practices of those websites.

9. Changes to these terms

We may update these terms from time to time. The current version will always be available on our website.

Contact us

WOW Clinic, 338 Hamilton Road, Fairfield West NSW 2165
Phone 0498 000 783 · Email info@wowclinic.com.au