Privacy policy

1. About this policy

WOW Clinic ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and share your personal information, including health information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By booking with us, visiting our clinic or using our website, you agree to your information being handled as described in this policy.

2. Information we collect

• Contact details, such as your name, phone number, email address and date of birth.
• Health and skin information you share with us, such as your medical history, medications, allergies, pregnancy status, skin type and skin concerns. We collect this so we can check that treatments are suitable and safe for you.
• Treatment records, including treatment notes, settings used, products recommended and clinical photos taken to track your progress.
• Booking and payment details. Bookings and payments are made through Fresha, our booking platform. We do not store your full card details.
• Information you send us through our website, email, phone or social media.
• Website usage information, such as pages visited and device type, collected through cookies and similar tools.

3. How we collect it

We collect information directly from you when you book on Fresha, complete a consultation or client form, attend an appointment, contact us, or follow us on social media. Where practical, you can contact us anonymously or under a pseudonym for general enquiries, but we need your details to provide treatments.

4. How we use your information

• To assess your suitability for treatments and provide them safely.
• To manage bookings, deposits, packages, reminders and payments.
• To keep accurate treatment records and track your progress.
• To recommend treatments and O Cosmedics skincare suited to your skin.
• To respond to your enquiries and improve our services and website.
• To send you news and offers by email or SMS, only if you have agreed to receive them. You can unsubscribe at any time.

5. Clinical and before & after photos

We may take photos of the treatment area to record your progress. These form part of your confidential treatment record.

We will always ask for your permission before sharing any photo on our website or social media. If you agree, we will try to keep you unidentifiable where possible. You can withdraw your permission at any time by contacting us, and we will remove the image from our channels where we are able to.

6. Who we share it with

• We do not sell or rent your personal information.
• We may share information with trusted service providers who help us run the clinic, such as Fresha (bookings and payments), our email and SMS providers, IT and website hosting providers, and our professional advisers. They may only use it to provide services to us.
• We may also share information if you ask us to, for example with your GP or another practitioner, or where we are required or permitted by law.
• Some of these providers may store information outside Australia. We take reasonable steps to make sure they protect it.

7. Cookies and analytics

Our website may use cookies and tools such as Google Analytics and the Meta Pixel to understand how visitors use the site and to measure our advertising. These tools collect information such as pages visited, but not your health information. You can block or delete cookies in your browser settings.

8. How we store and protect it

We store your information securely, in electronic systems with restricted access and, where applicable, in secure physical files. We keep health records for as long as required by law and destroy or de-identify information we no longer need.

9. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us. We will respond within a reasonable time. In some circumstances the law allows us to refuse access, and we will explain why.

10. Complaints

If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

WOW Clinic, 338 Hamilton Road, Fairfield West NSW 2165
Phone 0498 000 783 · Email info@wowclinic.com.au